POLICIES & PROCEDURES

SCHEDULING

 

• There is no grace period for new clients, all new clients must arrive 5 minutes early.

• Returning clients have a 5 minute grace period. 

• Reschedules must be made 24-48 hours before appointment scheduled, and must be within 2 weeks of original date. 

• ​Same day Rescheduling/ rescheduling less than 24 hours of service is 100% of the price as we send reminders 48 hours in advance.

• Same day cancellation less than 24 hours of appointment is 100% charge.

• If a client arrives late and the esthetician has a client immediately following, same day rescheduling fee is valid.

• All deposits are non-refundable and non-transferable; and goes toward your booked service balance.

• If your appointment is canceled less than 24 hours there is a 50% service charge for cancellation that will be charged via card on file. 

• If a client did not notify The Vanity Haus of being late, and arrives outside of grace period this is considered a NCNS and charged 100% of service fee. 

• No call no shows are charged 100% of service charge via card on file. If a client confirmed appointment, didn’t show up and contact The Vanity Haus immediately after being charged this is still considered a no call no show. 

• Clients are only allowed to reschedule 2 times before another deposit is required.

• In the event of inclement weather, emergency, tragedy for the service provider, or world disaster (such as government shutdown), deposits are still nonrefundable and prepaid service plans are nonrefundable. All appointments will be rescheduled and deposit goes toward appointment only. 

• If you have any signs of any possibly contagious sickness, you will be canceled and charged 100% for not canceling.

 

AGE REQUIREMENT

 

• Clients must be over the age of 18 for any advanced facial, waxing, or vsteam services. 

• Facials are available for minors ages 12-17 but a parent or guardian must sign on the child's behalf.

 

PRE APPOINTMENT 

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• Client must complete and update the consultation form.  

• Although it is impossible to list every potential risk and complication, client has been informed of possible benefits, risks, and complications of treatment and agrees to service.

• Client agrees to give an accurate account of medical history, current medications, allergies,  and any products used topically or by ingestion. 

• Any open wounds, cuts, sores, etc on the service area per TDLR, my Esthetician/Cosmetologist can not perform any service on said area. 

• Please keep in mind results vary; every face shape, eye shape etc are different.  

 

POST APPOINTMENT 

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• Clients must agree to follow post care/aftercare treatment plan and or product suggestions from the professional. 

• Once you leave your scheduled appointment you are acknowledging that the service was completed and expectations met. 

• In the event of any medical concerns post treatment, client agrees to contact medical professional and follow up with The Vanity Haus. 

• Please note if the payment card on file declines, The Vanity Haus will reattempt charging the form of payment on file for up to 120 days after the date of scheduled appointment. Any overdraft fees are not the responsibility of this business but of the signer of this agreement.

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ADDITIONAL QUESTIONS

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For any further questions or if you don't see a time you would like, you can contact me by email 📧 makeupby_megan@yahoo.com